All information about patients held at Trinity Private Physio (TPP) is kept in the strictest confidence. TPP typically requires a range of ‘personal information’ in order to carry out its business. ‘Personal information’ is essentially information from which you can be identified. This Privacy Policy explains the TPP’s approach to the handling of personal information, and how we comply with our privacy obligations.
TPP remains committed to the Information Privacy Act 2014 (ACT). If you provide us with information about your health, we strive to ensure that our handling of that information complies with applicable State and Territory health records legislation. TPP collects personal information from its patients.
This information is needed so that we can provide clients with personalised health services; and conduct our business. Business matters include administering: accounts, charging fees, and communicating with our clients.
The personal information we collect about our clients includes:
1. Identification Information, including each client’s name, address, contact details including telephone numbers, and date of birth. Email addresses are, and have always been, collected with the proviso that you are happy to provide your email address so that we may contact you at any time in the future.
2. Health information, including injured areas, nature of your problems, and other such information required in the course of treatment. Only that health information which is relevant to your health care is collected.
Personal information is needed to provide professional health services, and is collected from: phone conversations when patients or carers make their initial appointment via phone or in person during a consultation.
As indicated, we use personal information to provide health services, to manage and administer client accounts, and to operate our business.
For example, if you are a client, we will use your personal information to process your registration, charge you treatment fees and administer your account. We also use your personal information to communicate with you, including answering any enquires you may have. We may use patients’ mobile phone contact numbers, with their verbal permission, to send SMS reminder calls about future appointments. If patients prefer, we will strive not to do so and instead make a verbal phone call reminder or no reminder.
On rare occasions, TPP shares patient’s personal information with others. Like most businesses, sometimes we outsource or “contract out” specific health services from time to time, and this may mean that our contractors see your personal information. For instance, sometimes we may engage IT contractors to maintain our databases. All our contractors are subject to strict confidentiality obligations. That means that they are authorised only to use personal information in order to provide the services, or to perform the functions, required by us.
We will disclose personal information if we are under a legal requirement to do so, such as being ordered by a court, or if required under legislation, or if an authorised request is made from a law enforcement agency.
TPP tries to ensure that all the personal information that we hold about patients is accurate, complete and up-to-date.
TPP takes reasonable steps to ensure that the personal information we hold is stored in a secure environment, and protected from unauthorised access, modification or disclosure. We are aware of the importance of storing personal information in a secure way, and always treat it as confidential information.
Generally, TPP will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to the handling of personal information online are set out below.
Email/SMS marketing
We will not email or SMS you marketing material unless you have specifically requested and consented to this verbally or in writing. This is a requirement of the Spam Act 2003 (Cth).
Website security policy
Our websites incorporate up-to-date technology to optimise the security of your personal information.
If you have any questions or concerns about privacy or this Privacy Policy, please contact us in one of the following ways:
1. Send correspondence to: Trinity Private Physio P.O. Box 426, Curtin, ACT 2605
2. Phone: 0406378806;
3. Email: Trinityprivatephysio@gmail.com Please type in ‘Privacy Policy’ in the email’s subject heading.
This Privacy Policy applies to TPP, related clinics such as TPP, our employees and contractors. TPP may change its Privacy Policy at any time. This Privacy Policy was last updated in March 2018